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📦 Free shipping in the Peninsula and Balearic Islands

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Shipping Policy

5.1 Transport company : they will be carried out through the companies Correos Express Paquetería Urgente, SA, SME whose Customer Service telephone number is 913 277 020.

5.2 Shipping costs:  shipping costs they are free.

5.3 Shipping address : The delivery of orders can be made in two possible ways:

  1. at the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the service company. shipments, assigned for this purpose, such as the absence of the recipient;
  2. at Correos Express collection points. In this case, it must be requested through the Correos Express tracking received by clicking on "manage delivery", then the postal code must be indicated and then select one of the collection points that will be displayed. Should consider:
  • The maximum period of permanence of the shipment in the Post Office will be 14 calendar days.
  • It is essential to present the ID to collect the order.
  • If you have questions, contact us and we will help you manage your shipment.

When the purchase is made, the place of delivery and/or collection is chosen.

The order delivery time will be during regular business hours.

Notwithstanding the foregoing, the provider has adopted the measures required of a diligent merchant so that the delivery can be made in the agreed time, for which reason no liability can be imputed against the provider.

Shipments are only made to destinations in Peninsular Spain, the Balearic Islands and Peninsular Portugal.

SEDNACOSMETICS will put all the means at its disposal so that your order is delivered within the period that appears on our website at the date of issuance of the order confirmation. When an order could not be delivered for reasons beyond SEDNACOSMETICS and more than 14 business days have elapsed since the first delivery attempt, the package is returned to our offices. We automatically proceed to refund the total amount of your purchase within 14 business days from the receipt of the order, except for the costs originated by the shipment and return of the package.

5.4 Delivery times :  The delivery time is usually between 1 and 2 days in mainland Spain, between 2 and 3 days in the Balearic Islands and between 3-4 days in Portugal, depending on the product, the destination population and the payment method chosen. This term is understood as long as the availability of the product has been confirmed and full payment of the order has been verified. In the case of products not available at the time of purchase, our Customer Service may provide you with information on availability.

During holidays such as Christmas or national holidays, the delivery period may be modified due to the high volume of shipments. We will inform you of it.

If you have requested several products in the same order, keep in mind that they may have different availability dates, in which case you could receive them on different dates. Keep in mind that, given the lack of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before it is shipped by contacting our Customer Service at the following address email: indicating the order number.

5.5 Shipping confirmation :  At the time of delivery of the order to our carrier, we will send you confirmation of shipment to the email address that you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through the website of our carrier.

5.6 Delivery damage :  Products are shipped in secure packaging. If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, a error in the merchandise received, the customer must contact immediately by email , to be able to urge the return of the affected product or products and proceed to replace it with another in optimal conditions or, make the refund of the price paid for it, as indicated in said email.

Similarly, if damage to the product is detected once the package is opened while the packaging is in perfect condition, the consumer and user must inform the seller of the lack of conformity within two months from when they became aware of it in the email .